• Digital processes with Aurora Call Management

It’s about time.

  • A communication solution adapted and tailored to your healthcare needs

Telephony

  • Callback

  • Call Queue

  • Duo - Callback with Call Queue

  • Phone Menu

  • Voicemail Plus

  • Push

Digital channels

  • Web Entrance

  • Integration

  • Video

  • Chat

  • SMS

Aurora teleQ enables unique customer service for patients and healthcare professionals

Aurora Innovation is committed to improving access to care and creating a well-functioning work environment for healthcare professionals.

With Aurora teleQ, the digital patient contact management platform, we are contributing to better customer service, a better experience for people in need of care, and a smoother workflow for healthcare professionals.

  • The benefits of Aurora teleQ

Best possible service and availability

Increased quality in the healthcare dialogue

More efficient workflows

Better work environment and reduced stress

Optimal resource planning

  • Aurora teleQ

is a digital platform for managing patient contacts, it contributes to better customer service, a better experience for people in need of care and a smoother workflow for healthcare professionals.

Access medical records to the patient quite easily before calling back in teleQ and be prepared for the individual concerns.

Visual conversation preparation

Assign patients to the right person to talk to in order to give them the best care possible.

Right healthcare contact

Instead of the first-come-first-served principle, callbacks and answering the phone are conducted according to necessity and urgency.

Urgency Consideration

Request medical certificates and prescriptions easy and fast electronically.

Automated E-Services

With teleQ you can easily schedule callbacks and be reminded by the system, so you never lose track.

Reliable callback

Through teleQ's resource planning, one has a well-organized overview of all call appointments and can plan ahead to avoid being disrupted.

Fewer disruptive interruptions

By preparing for the conversation, you are already informed of the issue before the call, which means that you ask more targeted questions and save yourself a lot of time.

Shorter average call duration

If a call takes longer than scheduled, the system detects this during the call and automatically lets the patients coming after know that the appointment will be rescheduled.

Automated bottleneck management

For more information and better implementation of Aurora teleQ, Aurora Innovation offers several diverse services:

Get started with Aurora teleQ

Support & Customer Service

Additional Training & Operational Development

For a trial position contact us via:

 

E-mail: office@pentribe.com

Phone: +43 7236 219 12 – 10